Carver Street Animal Hospital

🐾 Client Responsibility

Please note that all pets must be properly restrained on a leash (6 feet or less) or in an appropriate carrier. We do not recommend the use of flexi-leads due to multiple safety issues and can provide clients with a slip lead for their visit if needed.

🐾 Vaccination Policy

All pets must be current on their rabies vaccines to be examined or treated at our hospital. A current Rabies vaccine is required by law for cats or dogs over 4 months of age – there is no legal exception for this vaccine. Rabies is a fatal, zoonotic disease without successful treatment, and we are unable to put our staff at risk by treating unvaccinated animals.

🐾 Establishing and Maintaining a Veterinary Client Patient Relationship (VCPR)

In order to diagnose or treat your pet, we are required to have a current VCPR. We are unable to prescribe, vaccinate, or advise you on your pet’s conditions if this relationship has lapsed. A VCPR is minimally established by an annual exam of your pet with one of our veterinarians. Please be aware that additional diagnostic or treatments may be recommended by our veterinarians based on your pet’s condition(s).

🐾 Appointment Policies

Clients who miss an appointment without 24-hour advance notice are considered a No Show and will be subject to a $50 deposit when scheduling future appointments, which will be applied to the scheduled office visit.

We will do our best to see late arrivals for appointments, but clients arriving 15 minutes or more late for an appointment may need to be rescheduled or “worked in” around our other scheduled appointments, thereby increasing the appointment time. We cannot guarantee that you will be seen the same day if a late arrival occurs.

Clients with multiple missed appointments may be denied a scheduled appointment time, but may be offered a drop-off appointment if available or suitable.

Failing to show up or cancel an appointment denies treatments of other pets needing care. We understand that emergencies arise and it may not be possible to give such a notice. Exceptions to the No-Show/Late Cancellation Policy will be determined by hospital management.

🐾 Visitors, including children

Children are welcome to visit our hospital! A parent or adult guardian must maintain direct supervision of their charges at all times as we are unable to assume supervision of your children. Please note that we may also have fractious or nervous animals present so we recommend that you discuss appropriate boundaries with your children prior to your visit to ensure a safe and minimally stress free visit for all parties!

🐾 Setting Expectations

Our team is expected to provide our clients with professional and courteous service at all times. As such, we also expect that our clients to maintain professional behavior at all times. Any belligerent, aggressive or abusive behavior will result in the immediate termination of our services. A copy of your pet’s medical records and referral to emergency care will be provided.

🐾 Prescriptions

We are able to fill many prescriptions in the hospital or through our online store. However, we are happy to provide written scripts for medications if so desired. There is no charge for a written script.

Please note that all pharmaceutical sales are considered final sale. The NC Veterinary Medical Board and Board of Pharmacy prohibit the return and resale of these products once they leave the hospital; as such we are unable to accept returns or apply credits for medications after they leave the hospital, regardless of packaging. We recommend that you use a medication drop-off site, such as CVS or Walgreens, for any extraneous medications as we are unable to take them for donation.

Please note that many manufacturers offer a palatability guarantee on prescription diets. Please speak with one of our team members if your pet is not eating a recommended diet so we can help facilitate a refund in these cases.

🐾 Financial Policy

Our Practice accepts Visa, MasterCard, Discover, American Express, cash, check and Care Credit. Care Credit is a third-party financing option that offers plans or terms (e.g. 6 or 12 months interest free) based on the total transaction amount for your pet.

If requested, a written estimate can be provided before services are rendered.

Since financing options are offered, we cannot offer additional in-house payment plans for our services. Clients needing additional financial support are encouraged to apply for Care Credit with a co-signer.

As the assumed owner or authorized agent of the presented patient, the client agrees to assume responsibility for all charges incurred, and agree to pay all such charges at the time of service/release.

ALL PROFESSIONAL FEES ARE DUE AT THE TIME SERVICES ARE RENDERED.